Emergency Solr Support
Solr down in production? Nextbrick provides emergency Apache Solr support with a 1-hour P1 response guarantee. Our Solr engineers are available 24/7/365 for critical incidents.
Is Your Solr Down Right Now?
Contact us immediately. We respond to P1 incidents within 1 hour.
What We Handle in Emergency Solr Support
- Solr service down — Rapid restart, OOM diagnosis, configuration fix
- SolrCloud cluster failure — Split-brain recovery, leader election reset, shard repair
- ZooKeeper connection failures — Session expired, quorum loss, config sync issues
- Search returning wrong results — Index corruption, schema issues, relevancy regression
- Solr out of memory — JVM heap analysis, cache configuration emergency fix
- Replication broken — Out-of-sync replicas, replication lag resolution
- Indexing pipeline failures — DataImportHandler issues, update processor errors
Emergency Solr Support SLA
- P1 (Complete outage) — 1-hour response, senior Solr engineer engaged immediately
- P2 (Degraded service) — 4-hour response, same business day resolution target
- P3 (Non-critical issues) — Next business day response
Why Companies Call Nextbrick for Emergency Solr Support
When Solr goes down, every minute costs you — in revenue, in customer experience, in team stress. Our emergency Solr support team has handled hundreds of production incidents across all versions of Apache Solr (4.x, 6.x, 8.x, 9.x) and SolrCloud.
We’ve seen it all: OOM errors at 3am, ZooKeeper quorum loss during a product launch, index corruption after a bad deployment, SolrCloud shard failures during peak traffic. We know how to fix it fast.
24/7 Solr Monitoring + Emergency Coverage
Don’t wait for Solr to go down to call us. Our Solr managed support plans include 24/7 proactive monitoring so we catch issues before they become outages.