Salesforce experience Cloud Consulting
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Salesforce Experience Cloud Experts
Discover the immense potential of Salesforce Experience Cloud (formerly Communities) as a one-of-a-kind, user-friendly language that can open vast opportunities for your business. However, harnessing its true power requires adept handling due to its intricate nature and array of features. Worry not, Nextbrick provides cutting-edge Salesforce experience cloud consulting services that enable brands to seamlessly design intuitive digital experiences.
Our team of certified Salesforce Experience Cloud consulting leverages user-friendly drag-and-drop tools and a wide range of prebuilt apps to skillfully craft captivating customer journeys spanning marketing, commerce, service, sales, and beyond. With our expertise, you’ll swiftly be delivering seamless digital experiences that connect with your audience in no time.
Salesforce Experience Cloud Features Implementations
Our approach to implementing Salesforce Experience Cloud features is guided by a thorough understanding of our clients’ businesses and their target audience, including partners and customers. We begin by meticulously analyzing and documenting their requirements, considering data sources, functionality, user access, integrations, workflows, and information layout.
Our feature implementations encompass a wide range of capabilities, including –
- Grids that display data in table and can sort, filter, and search data.
- Create/ edit support case
- End to end cart workflow , select product, quote, check out , payments, request action
- Product/service page
- Product/service detail page
- Likes/dislikes user feedback
- Engagement, Chatbots, Multilingual, Locale
- Roles and permissions
- Mobile, tablet friendly . Responsive
- Integrations with other data sources
- Dashboards , Reporting
- Community manager training
- Custom labels
- CI/CD deployments
- QA Testing
Salesforce Experience Cloud Support Offerings
- Brainstorming and
- Discussion Boards
- Project and Task Management
- Customise Your Community to Fit Your Needs
- Content Management and Moderation
- Calendar and Document Management
- Business Integration
Our Salesforce Experience Cloud Offerings
Digital Transformation
- Design for every device, build apps 100% mobile optimized & responsive
- Build personalized user experiences with Community Management
- Business & Data integration: Sync data from any source
- Measure, analyze and optimize your experience with customizable Lightning dashboards
- Attain & Retain more customers with Salesforce Sales cloud & Service cloud implementation
Platform Implementation
- Design digital experiences with built-in security & trust via LWC & AURA framework
- Low Code or custom solution
- Scale with confidence with no performance degradation
- Seamless integration with API-led services & platform events
- Build & test Apps safty with inbuilt tools
- Accelerate App development with Scratch orgs & Sandbox (DevSecOps)
Related Features
- Easily build blockchain apps and networks with clicks or code
- Simplify user access with a single login
- Get predictive insights with AI-powered analytics
- Build custom-branded apps for employee and customers with Mobile Publisher
Solutions: Development & Customer Experience
- Build collaboratively with Salesforce DX
- Develop reusable elements with Lighiting Web Components
- Modernize Release Management with SFDX
- Automate Manual Processes with Flows & Process Builder
- Build community for the right user experience: Customer or Partner
Secure Data Management
- Archive billions of records with Big Objects
- Protect, monitor and retain sensitive data with Shield & Data Masking
- Synchronize records with Change Data Capture
~ Our Clients ~
What We Do
Business Integration
Infuse communities with data from any system, anywhere. Customers can create and escalate support cases. Partners can update opportunities and qualify leads. Employees can collaborate on.
Customisation
Customise Community Cloud to reflect your brand and extend your online community experience. Create stunning, simple-to-use environments that are an interactive extension of your brand.
Personalisation
Community Cloud automatically suggests connections to experts, groups, and content. Recommendations are based on individual interests, needs, and behaviour, inviting deeper community participation.
Mobile
Collaborate anywhere, from any device. Access the community through the Salesforce mobile app or from any mobile browser. Deliver a rich, branded, and device-responsive mobile experience anywhere.
Salesforce Community Cloud Consulting
Salesforce Community Cloud is an online community management software that enables businesses to create and manage online communities for customers and employees. This software can be customized to host a variety of solutions such as self-service portals and message boards. Businesses commonly use Community Cloud as a customer service tool, where customers can communicate with each other and provide information on support issues. In this model of customer service, agents are more likely to handle complex issues which cannot be solved within the online community. Salesforce Experience Cloud consulting services assist clients with configuring and deploying this program.
Salesforce is a highly collaborative and customizable CRM platform. You can tailor its functionality according to your specific requirements and use its tools according to your preferences.
In order to streamline all business processes and making sure that they are undertaken efficiently, it is important to communicate with multiple entities in an effective manner. We help you in doing so through our Salesforce Community Cloud services.
Customise your community to fit your needs
Community Cloud works as an efficient social platform that allows management to communicate with their channel partners and other important external parties in a quick and efficient manner. Just like any prominent social networking platform, Salesforce Community Cloud allows you to provide your contacts with the necessary data and records to help them accomplish their work efficiently.
Connect your customers
Provide stellar service with powerful community software that lets you create rich, self-service experiences.
Knowledge: Help your customers help themselves and help your agents work smarter, with easy access to articles, FAQ, and the collective wisdom of the community.
Engagement: Create a vibrant community by recognising your most active members with customisable badges that appear on their profiles. Enable members to endorse each other for specific skills and expertise.
Case Escalation: Customers can create cases directly in the community. Cases can also be escalated automatically based on keywords, or if a question goes unanswered. Agents can answer within the community, or privately.
E-commerce: Create new purchasing opportunities by integrating your e-commerce platform and enabling customers to discover, research, and buy products all in one branded, mobile, and social environment.
Our team of experts is dedicated to transforming your business and delivering unparalleled SF consulting services. With NextBrick, you can unlock the full potential of Salesforce Experience Cloud, optimizing customer experiences and driving growth.
Our Salesforce Experience Cloud Consulting Services are tailored to meet your unique needs. From strategy development to implementation and ongoing support, we ensure seamless integration and customization for your business requirements. Our team’s in-depth knowledge and hands-on expertise guarantee a successful and efficient deployment.
Salesforce Experience Cloud Consulting Benefits –
Transform your digital landscape into an educational powerhouse, supercharge employee productivity, and enlighten your partners with Salesforce Experience Cloud. Our expertise in the Experience Cloud empowers you to build vibrant communities that elevate engagement and expedite your journey to market dominance.
- Enhanced Engagement
- Partner Empowerment
- Actionable Insights
- Employee Collaboration
- Fast & Secure Integration
- Customer-Centric
- Communities
Salesforce Experience Cloud: Where Engagement, Empowerment, and Integration Converge to Drive Success.
NextBrick’s SF consulting services empower you to harness the power of Salesforce Experience Cloud to its fullest. Whether you’re looking to enhance customer engagement, streamline processes, or drive collaboration across your organization, we’ve got you covered. Trust NextBrick for all your Salesforce consulting needs and experience a transformation that will take your business to new heights. Contact us today for a consultation and take the first step towards unlocking your business’s true potential.
~ Testimonials ~
Here’s what our customers have said.
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