Reliable, Proactive, and Enterprise-Grade Support for Your Sitecore Platform
Organizations running Sitecore require more than break-fix support. They need a trusted partner who understands Sitecore’s architecture, business-critical dependencies, and evolving roadmap. Our Sitecore Managed Support Services provide continuous, proactive management of your Sitecore environment to ensure stability, performance, security, and long-term scalability.
We act as an extension of your internal team—maintaining platform health while you focus on delivering exceptional digital experiences.
What Is Sitecore Managed Support?
Sitecore Managed Support is an ongoing service model designed to maintain, optimize, and secure your Sitecore implementation. Instead of reactive troubleshooting, we deliver preventive monitoring, structured maintenance, and continuous improvement across your Sitecore ecosystem.
Our support services cover:
- Platform stability and uptime
- Performance and scalability optimization
- Security and compliance management
- Release management and enhancements
- Technical governance and advisory
Our Managed Support Approach
We follow a structured, SLA-driven support model aligned with enterprise expectations.
1. Platform Monitoring & Incident Management
- Continuous monitoring of Sitecore instances and dependencies
- Proactive identification of performance and availability issues
- Incident triage, root-cause analysis, and resolution
- Defined SLAs for response and resolution times
This ensures business continuity and minimizes unexpected downtime.
Core Managed Support Services
Application Support & Maintenance
- Bug fixes and defect resolution
- Codebase health checks and refactoring recommendations
- Patch and hotfix management
- Third-party module and integration support
Performance & Stability Optimization
- Page load time analysis and tuning
- Caching and indexing optimization
- Search and content delivery performance improvements
- Environment capacity planning
Security & Compliance Management
- Security patching and vulnerability remediation
- Role-based access control and permissions review
- Audit readiness and compliance alignment
- Data protection and governance best practices
Release & Change Management
- Planned deployments and release coordination
- Regression testing support
- Configuration and environment synchronization
- Rollback and recovery planning
This ensures changes are introduced safely without disrupting live operations.
Advisory & Continuous Improvement
Beyond day-to-day support, we provide strategic guidance to help your Sitecore platform evolve.
- Architecture reviews and technical audits
- Upgrade and modernization planning
- Headless and composable readiness assessments
- Roadmap alignment with Sitecore releases
Supported Sitecore Capabilities
Our managed support services extend across the full Sitecore stack:
- Sitecore XP, XM, and XMC
- SXA and JSS implementations
- Personalization and analytics
- Search, indexing, and content delivery
- Cloud-hosted, on-premise, and hybrid environments
Business Benefits
Organizations using our Sitecore Managed Support experience:
- Improved platform uptime and reliability
- Faster issue resolution and reduced risk
- Predictable operational costs
- Enhanced security posture
- Increased internal team productivity
Our approach ensures your Sitecore platform remains stable, secure, and future-ready.
Engagement Models
We offer flexible support models to match your operational needs:
- 24×7 or business-hours support
- Dedicated or shared Sitecore support teams
- SLA-based managed services
- Advisory-only or full operational ownership
Why Choose Our Sitecore Managed Support?
- Deep Sitecore platform expertise
- Proactive, not reactive, support philosophy
- Enterprise-grade SLAs and governance
- Strong focus on performance, security, and stability
- Proven experience managing complex Sitecore environments
We do not just maintain Sitecore—we help it perform at its best.
Get Started with Sitecore Managed Support
Ensure your Sitecore platform is always available, secure, and optimized.
Partner with experts who understand both the technology and the business impact.