Salesforce Community Cloud Consulting

Salesforce Community Cloud Consulting

Salesforce Community Cloud Consulting

  • Understand business , and target audience partners, customers requirements
  • Review data sources , functionality , user access , integrations, workflows, information layout Prepare design document, design architecture diagram , Prepare user stories to capture functionality
  • Prepare wireframes , and prototypes to demo product.
  • Branding , Logos Develop POCs to gain user confidence and acceptability Implement features like :
    • · grids that display data in table and can sort, filter, and search data .
    • · create/ edit support case
    • · end to end cart workflow , select product, quote, check out , payments,
    • · request action
    • · Product/service page
    • · product/service detail page
    • · Likes/dislikes user feedback
    • · engagement, Chatbots, Multilingual, Locale
    • · Roles and permissions
    • · Mobile, tablet friendly . Responsive
    • · Integrations with other data sources
    • · Dashboards , Reporting
    • · Community manager training
    • · Custom labels
    • · CI/CD deployments
    • · QA Testing

Talk to us today!

Fields marked with an * are required

Salesforce Community Cloud Support Offerings

  • Brainstorming and Discussion Boards
  • Project and Task Management
  • Customise Your Community to Fit Your Needs​
  • Content Management and Moderation
  • Calendar and Document Management
  • Business Integration​

SALESFORCE SERVICE OFFERING

Service

Digital Transformation

  • Design for every device, build apps 100% mobile optimized & responsive
  • Build personalized user experiences with Community Management
  • Business & Data integration: Sync data from any source
  • Measure, analyze and optimize your experience with customizable Lightning dashboards
  • Attain & Retain more customers with Salesforce Sales cloud & Service cloud implementation

Platform Implementation

  • Design digital experiences with built-in security & trust via LWC & AURA framework
  • Low Code or custom solution
  • Scale with confidence with no performance degradation​
  • Seamless integration with API-led services & platform events
  • Build & test Apps safty with inbuilt tools
  • Accelerate​ App development with Scratch orgs & Sandbox (DevSecOps)​

Related Features

  • Easily build blockchain apps and networks with clicks or code
  • Simplify user access with a single login
  • Get predictive insights with AI-powered analytics​
  • Build custom-branded apps for employee and customers with Mobile Publisher

Solutions: Development & Customer Experience

  • Build collaboratively with Salesforce DX
  • Develop reusable elements with Lighiting Web Components
  • Modernize Release Management with SFDX
  • Automate Manual Processes with Flows & Process Builder
  • Build community for the right user experience: Customer or Partner

Secure Data Management

  • Archive billions of records with Big Objects
  • Protect, monitor and retain sensitive data with Shield & Data Masking
  • Synchronize records with Change Data Capture​

What We Do

Business Integration

Infuse communities with data from any system, anywhere. Customers can create and escalate support cases. Partners can update opportunities and qualify leads. Employees can collaborate on.

index icon
index icon

Customisation

Customise Community Cloud to reflect your brand and extend your online community experience. Create stunning, simple-to-use environments that are an interactive extension of your brand.

Personalisation

Community Cloud automatically suggests connections to experts, groups, and content. Recommendations are based on individual interests, needs, and behaviour, inviting deeper community participation.

index icon
index icon

Mobile

Collaborate anywhere, from any device. Access the community through the Salesforce mobile app or from any mobile browser. Deliver a rich, branded, and device-responsive mobile experience anywhere.

More
Features

Salesforce Community Cloud is an online community management software that enables businesses to create and manage online communities for customers and employees. This software can be customized to host a variety of solutions such as self-service portals and message boards. Businesses commonly use Community Cloud as a customer service tool, where customers can communicate with each other and provide information on support issues. In this model of customer service, agents are more likely to handle complex issues which cannot be solved within the online community. Salesforce Community Cloud consulting services assist clients with configuring and deploying this program.

Salesforce is a highly collaborative and customizable CRM platform. You can tailor its functionality according to your specific requirements and use its tools according to your preferences.

In order to streamline all business processes and making sure that they are undertaken efficiently, it is important to communicate with multiple entities in an effective manner. We help you in doing so through our Salesforce Community Cloud services.

Customise your community to fit your needs

Community Cloud works as an efficient social platform that allows management to communicate with their channel partners and other important external parties in a quick and efficient manner. Just like any prominent social networking platform, Salesforce Community Cloud allows you to provide your contacts with the necessary data and records to help them accomplish their work efficiently.

Connect your customers

Provide stellar service with powerful community software that lets you create rich, self-service experiences.

Knowledge: Help your customers help themselves and help your agents work smarter, with easy access to articles, FAQ, and the collective wisdom of the community.

Engagement: Create a vibrant community by recognising your most active members with customisable badges that appear on their profiles. Enable members to endorse each other for specific skills and expertise.

Case Escalation: Customers can create cases directly in the community. Cases can also be escalated automatically based on keywords, or if a question goes unanswered. Agents can answer within the community, or privately.

E-commerce: Create new purchasing opportunities by integrating your e-commerce platform and enabling customers to discover, research, and buy products all in one branded, mobile, and social environment.