Apache Solr Production Support

When Apache Solr powers your search in production, you need more than documentation. You need a team of dedicated Solr engineers who respond immediately when something goes wrong and continuously optimize your cluster for performance.

What Nextbrick’s Solr Production Support Includes

• 1-Hour P1 Response — Critical incidents get a senior Solr engineer engaged within 60 minutes
• 24/7 SolrCloud Monitoring — Continuous monitoring of node health, shard status, ZooKeeper, query latency, and indexing throughput
• Named Solr Production Engineer — The same engineer on every call — they know your schema, your query patterns, your infrastructure
• Proactive Performance Management — Monthly review of slow queries, cache hit rates, heap usage, and merge policies
• Incident Post-Mortems — Written root cause analysis (RCA) after every P1/P2 incident
• Security Patching — CVE monitoring and emergency patching for critical Solr vulnerabilities
• Capacity Planning — Quarterly review of index growth and query volume to prevent capacity surprises

Common Solr Production Issues We Handle

• SolrCloud shard leader failures and election issues
• ZooKeeper connection timeouts and quorum failures
• Solr OOM errors and JVM heap exhaustion
• Slow search queries under high concurrent load
• Replication lag causing stale search results
• Index corruption after unclean shutdown
• Data Import Handler failures and pipeline stalls

Solr Production Support SLA Options

• Standard — 4-hour P1 response, business hours monitoring, monthly tuning
• Premium — 1-hour P1 response, 24/7 monitoring, named engineer, weekly review
• Elite — 30-minute P1 response, 24/7 dedicated monitoring, monthly on-site