Manufacturing, Chatbots and Conversational Apps, AI & Machine Learning, and Retail
For Lucidworks Fusion Services
Get in touch with us
Let's break ice
Email Us
How Lucidworks Addresses Commercial Gen AI Hallucinations
Introduction
A Tahoe was sold by ChatGPT for $1. Discover how actual, correct answers integrated into a comprehensive customer experience can improve shopping and eliminate AI errors with grounded search and discovery solutions.
I discussed the potential of ChatGPT and Lucidworks for improved search experiences over a year ago. Since then, generative AI's popularity has skyrocketed, and our clients are keen to learn how it may be incorporated into their search and sales tactics.
The good news? It is revolutionary to introduce a single digital experience using generative AI as a key (but not the only) accelerator. It results in two significant victories:
Grounded Reactions
ChatGPT should stop allowing users to purchase a Chevy Tahoe for just $1! Make sure AI responses are based on facts rather than conjecture.
Instant Summaries: Entity extraction makes it easy to create product descriptions and prompt responses, saving valuable time for your customers and merchandisers.
Watch the DemoGen AI for Retail Consumers: Reimagining Browsing
Imagine having an AI sommelier at your favorite wine shop. Customers can ask natural language inquiries, such as:
- What are some low-calorie wines?
- Which tequilas are considered high-end?
To make that AI sommelier a reality, the Lucidworks Platform combines generative AI in the following ways:
- Limitations: To keep the experience relevant, the AI won't suggest goods you don't sell.
- Semantic Understanding: Because AI can comprehend intent in addition to keywords, even "low budget wines" get results.
- Smooth Integration: Customers can add products to their cart directly from the chat window, and responses take them to product pages.
- Personalized Insights: The AI learns about your customers from every encounter, leading to better recommendations over time.
Gen AI for B2B Trade: Simplifying Complicated Goods
B2B purchases carry significant risk. Our demonstration with industrial spill and leak supplier New Pig demonstrates the benefits of generative AI:
- Instant Responses: Customers can inquire about product specifications, materials, and other topics directly from the product page.
- Accuracy: The AI pulls data directly from product documentation, ensuring responses are accurate and reliable.
- Decreased Friction: Information is readily available; there's no need to sift through manuals or contact customer support.
Identifying the Needle in the Haystack: Using Gen AI for Big Catalogs
Generative AI becomes your shopper's personal helper when your catalog is expansive. For example, in our fridge demo inspired by Best Buy:
- Beyond Keywords: Queries such as "What distinguishes side-by-side from French door?" are easier with semantic search.
- Entity Extraction Magic: The AI filters the catalog based on past queries and recommends pertinent features (e.g., "Wi-Fi enabled").
- Smoother User Journeys: Customers find what they need more quickly, leading to more conversions.
How It Happens With A Complete AI Solution
Applications with LLM Augmentation: We provide integrated browsing and search experiences that use large language models (LLMs) to give your clients the information they require.
Platform Lucidworks: Everything is powered by our platform, including high-performance search, team tools, and professional advice on selecting the LLM that fits your objectives and price range (including open-source choices).
Improvements for the Era of Gen AI
- Grounding in Truth: We ensure AI responses are accurate and trustworthy.
- Entity Enrichment: We extract important phrases to enhance search and suggestions.
- Facet Mapping: We link your product filters with AI-generated phrases.
- Customization: We help you create experiences tailored to each user's interactions.