The Hidden Costs of an Unoptimized Sitecore Platform:

• Security & Compliance Risks: Unpatched versions and misconfigured security expose you to data breaches, with average costs exceeding $4.45 million per incident. Our Sitecore support ensures proactive vulnerability management.

• Missed Revenue Opportunities: Poorly performing sites with slow page loads (>3 seconds) can increase bounce rates by 32% and reduce conversions. Sitecore personalization engines left untuned deliver generic experiences, not personalized revenue lift.

• Technical Debt & Upgrade Paralysis: Skipping multiple versions (e.g., stuck on 8.2 or 9.x) makes upgrades exponentially more complex, risky, and costly. Each delayed year adds 40-60% more effort to the eventual migration project.

• High Total Cost of Ownership (TCO): Inefficient architectures, lack of automation, and reactive firefighting inflate operational costs, with some enterprises spending 2-3x more on maintenance than on innovation.
  
  

The Nextbrick Difference: Strategic Partnership for Sitecore Excellence

We are not just implementers; we are Sitecore Digital Experience Strategists and Platform Reliability Engineers. We ensure your platform is:

• Secure, Compliant & Always Available: Implement enterprise security frameworks, achieve 99.99% uptime SLAs, and ensure compliance with GDPR, CCPA, HIPAA, and other regulations through our proactive Sitecore support.

• Optimized for Performance & Scale: Achieve sub-2-second page loads globally, handle traffic spikes of 10x normal volume, and ensure Sitecore Experience Database (xDB) processes millions of interactions without degradation.

• Future-Ready & Upgradeable: We establish a clear, low-risk upgrade roadmap to XM Cloud, Sitecore 10.x, or beyond, ensuring you can leverage AI-driven features (Sitecore AI, Cortex) and modern development paradigms.

• Aligned with Business Goals: We bridge the gap between marketing and IT, ensuring personalization strategies are technically executable and analytics drive actionable insights, turning Sitecore from a CMS into a true revenue engine.
  
  

Comprehensive Sitecore Consulting & Managed Services

Our end-to-end services, delivered by Sitecore MVPs and certified architects, cover the entire platform lifecycle.

1. Sitecore Strategy & Architecture Review

We conduct a holistic assessment of your technical architecture, licensing efficiency, and capability utilization. Deliverables include a 3-year strategic roadmap, TCO optimization plan, and capability maturity model to align your platform with business objectives.

2. 24/7 Sitecore Managed Support & Proactive Maintenance

Your digital experience should never sleep. Our enterprise support includes: 24/7/365 monitoring of all Sitecore layers (CD, CM, Processing, Reporting), proactive security patching within 72 hours of release, performance optimization, backup management, and direct access to Sitecore MVPs. We act as your first line of defense, resolving 90% of issues before your team is aware.

3. Sitecore Upgrade & Modernization Services

We specialize in complex, multi-version upgrades with zero business disruption. Our proven methodology covers: Comprehensive pre-upgrade analysis, in-place vs. re-platform assessment, data migration strategy (xDB, items), integrations validation, and thorough UAT. We have deep expertise in upgrades to Sitecore 10.x, XM Cloud, and OrderCloud.

4. Sitecore Performance Engineering & Tuning

Slow Sitecore equals lost revenue. We perform deep-dive diagnostics: analyzing cache configurations (HTML, prefetch, IS), database query optimization (SQL execution plans), CDN strategy (Sitecore CDN/SDN or third-party), and xDB session performance. We deliver measurable 50-70% performance improvements and capacity plans for growth.

5. Sitecore Security Hardening & Compliance

We implement defense-in-depth. Services include: Infrastructure security (WAF, DDoS protection), application security (penetration testing, vulnerability scanning), data privacy (GDPR/CCPA consent management, PII masking in xDB), and audit preparation for SOC 2, ISO 27001, or industry-specific regulations.

6. Sitecore Experience Optimization (Personalization & Analytics)

Unlock the full value of xConnect and xDB. We help you design and implement effective personalization rules, build advanced analytics dashboards (Power BI, Tableau integration), cleanse and model interaction data, and train marketing teams on testing and optimization strategies to prove marketing ROI.

7. Sitecore DevOps & Automation Implementation

Accelerate time-to-market and improve quality. We establish modern CI/CD pipelines (using Azure DevOps, GitHub Actions, or Jenkins), Infrastructure-as-Code (Terraform, Bicep), containerization strategies (Docker, Kubernetes for Sitecore), and automated testing frameworks to enable reliable, frequent deployments.

8. Sitecore Health Check & Technical Audit

Our signature audit provides unparalleled visibility. We examine 120+ configuration items, assess security posture against OWASP Top 10, analyze performance bottlenecks, review code quality and technical debt, and provide a prioritized, phased remediation plan with effort estimates and ROI justification.

Enterprise Outcomes & Quantifiable ROI

For CMOs & Digital Leaders:

• Increase Conversion Rates: Leverage expert-tuned personalization to achieve 15-30% lift in conversion rates through targeted experiences.

• Accelerate Campaign Launch: Reduce time-to-market for new campaigns from weeks to days with optimized workflows and automation.

• Prove Marketing ROI: Gain clear attribution and insights from a well-managed xDB, demonstrating the revenue impact of digital experiences.

For CIOs & CTOs:

• Reduce Platform TCO by 25-40%: Through licensing optimization, cloud cost management, and efficient operations.

• Achieve 99.99% Platform Availability: Eliminate costly downtime and ensure reliable digital experiences.

• Mitigate Security & Compliance Risks: Pass security audits with confidence and avoid million-dollar breach costs.

• Future-Proof Your Investment: Execute smooth, predictable upgrades to access new AI and composable DXP features.

For VPs of Engineering & Development:

• Increase Developer Productivity by 40%: With modern DevOps, clear architectures, and reduced firefighting.

• Eliminate Technical Debt: Refactor legacy code, upgrade foundational libraries, and implement best practices.

• Improve Deployment Reliability: Achieve zero failed deployments with robust CI/CD and automated testing.

For Support & Operations Teams:

• Reduce Incident Volume by 60-80%: Through proactive monitoring, patching, and performance tuning.

• Eliminate 3 AM On-Call Pages: Our 24/7 managed support handles off-hours incidents.

• Gain Deep Platform Insights: With expert-run health checks and clear documentation.

Our Proven Sitecore Engagement Methodology

Phase 1: Discover & Assess (2-3 Weeks)

• Stakeholder interviews & workshop facilitation.

• Automated collection of platform metrics, configs, and code analysis.

• Gap analysis against Sitecore best practices and business goals.

Phase 2: Plan & Design (3-4 Weeks)

• Creation of detailed technical design documents (TDD) and solution architecture.

• Phased project roadmap with milestones, dependencies, and risk mitigation.

• Resource planning and environment strategy.

Phase 3: Implement & Validate (Timeline Varies)

• Agile execution with bi-weekly demos and stakeholder feedback.

• Rigorous testing (unit, integration, performance, UAT).

• Knowledge transfer sessions throughout development.

Phase 4: Launch & Transition (2-3 Weeks)

• Phased production rollout with rollback plans.

• Final training and documentation handoff.

• Transition to managed services or support retainer.

Phase 5: Optimize & Evolve (Ongoing)

• Proactive monitoring and continuous improvement.

• Quarterly business reviews and strategic roadmap updates.

• Regular health checks and optimization recommendations.

Deep Sitecore Ecosystem Expertise

Core Platform & Versions:

• Legacy Expertise: Sitecore 8.x, 9.x (all versions)

• Modern Platform: Sitecore 10.x (10.0 through latest), Sitecore XM Cloud, Sitecore OrderCloud, Sitecore Search

• Commerce: Sitecore Experience Commerce (XC), OrderCloud

Cloud & Infrastructure:

• Azure: Deep expertise with Azure App Services, SQL Azure, Azure Redis, ASE v3, Azure Front Door.

• AWS: Managed services and containerized deployments on EKS/ECS.

• On-Premise: Optimized infrastructure designs for private data centers.

DevOps & Automation:

• Containers: Sitecore Container Deployment, Docker, Kubernetes (SXP/K8s).

• CI/CD: Azure DevOps, GitHub Actions, Jenkins, Octopus Deploy.

• IaC: ARM Templates, Terraform, Bicep.

Frontend & Integration:

• Headless: Sitecore JSS, Next.js, React, Vue.js integrations.

• Integrations: CRM (Salesforce, Dynamics), ERP, PIM, DAM, CDP.

• Analytics: Power BI, Tableau, Google Analytics 4 integration.

Security & Compliance:

• Standards: GDPR, CCPA, HIPAA, PCI-DSS, SOC 2, ISO 27001 implementation.

• Tools: Sitecore Security Hardening, WAF configuration, penetration testing.

Sitecore Success Stories

Global Financial Services Firm

Challenge: Sitecore 8.2 platform with severe performance issues (8+ second load times) and failed personalization; unable to upgrade due to customizations.
Solution: Performed health audit, refactored critical components, executed upgrade to Sitecore 10.3, implemented advanced caching and CDN strategy.
Results:

• Page load times improved from 8s to 1.2s (85% improvement)

• Successful upgrade after 4 years of deferred maintenance

• Personalization engine now delivering 22% conversion lift

• Reduced hosting costs by 35% through Azure optimization

Healthcare Provider Network

Challenge: HIPAA compliance concerns with xDB data, outdated security patches, and inefficient content workflows causing publishing delays.
Solution: Implemented comprehensive security framework with PII encryption, executed secure upgrade path, and streamlined content operations with workflow automation.
Results:

• Achieved full HIPAA compliance for Sitecore deployment

• Reduced content publishing time from 15 minutes to 45 seconds

• Eliminated 120+ security vulnerabilities

• Implemented 24/7 monitoring with healthcare-specific SLAs

Retail E-commerce Brand

Challenge: Black Friday traffic causing Sitecore crashes, abandoned carts, and lost revenue estimated at $500K per hour of downtime.
Solution: Performance optimization, load testing, auto-scaling implementation, and proactive monitoring setup.
Results:

• Handled 300% traffic increase with zero downtime during peak sales

• Reduced cart abandonment by 18% through performance improvements

• Implemented predictive scaling saving 40% on cloud costs

• Achieved 99.99% uptime for 12 consecutive months

Client Testimonials

“Nextbrick’s Sitecore support team became an extension of our IT department. Their proactive monitoring caught a critical vulnerability before it could be exploited, and their upgrade expertise moved us from 9.1 to 10.3 seamlessly. They’ve saved us millions in potential downtime and security incidents.”
– CTO, Global Manufacturing Company

“After two failed upgrade attempts with other partners, Nextbrick successfully migrated our complex, heavily customized Sitecore 8.2 instance to 10.2 with zero business disruption. Their methodology is thorough, transparent, and effective.”
– Director of Digital Technology, Media Conglomerate

“Our Sitecore personalization was underperforming despite significant investment. Nextbrick’s consultants optimized our rules, cleaned our xDB data, and trained our marketing team. The result was a 28% increase in campaign conversion rates in the first quarter.”
– VP of Digital Marketing, Retail Chain

Frequently Asked Questions

1. What’s included in your 24/7 Sitecore support vs. Sitecore’s own support?

Sitecore support covers product bugs and licensing issues. Our enterprise managed support covers everything else: performance tuning, security patching, environment management, incident response, upgrade planning, and proactive optimization. We provide faster response times (15 minutes for P1), direct access to senior engineers, and business-hour coverage for your team. We’re your single point of contact for all Sitecore operational needs.

2. How do you approach upgrading from very old versions (Sitecore 7.x, 8.x)?

We follow a phased, data-driven approach:

1. Comprehensive Assessment: Inventory all customizations, integrations, and data

2. Path Analysis: Determine if in-place upgrade or re-implementation is more cost-effective

3. Parallel Development: Build new version while maintaining current

4. Data Migration: Carefully migrate content, user data, and analytics

5. Validation: Extensive testing of all functionality

6. Phased Cutover: Minimize business disruption
   For versions older than 8.2, we often recommend a re-platforming approach to modern architecture.

3. Should we move to XM Cloud or stay on self-managed Sitecore?

XM Cloud is ideal if: You want to reduce infrastructure management, leverage SaaS benefits, accelerate development with modern tools, and have a relatively standard implementation. Stay self-managed if: You have heavy customizations, specific compliance requirements not yet supported in XM Cloud, or significant investment in current infrastructure. We provide detailed cost-benefit analysis and migration planning for either path.

4. How do you handle Sitecore licensing optimization?

We conduct license audits to ensure you’re not over-licensed or under-utilized. We analyze:

• XM vs XP feature usage (are you using personalization?)

• Cloud vs on-premise cost analysis

• User count optimization (actual vs licensed users)

• Geography-based licensing strategies
  Typically, we find 15-30% savings in licensing costs through optimization.

5. What’s your experience with Sitecore’s AI and personalization features?

Our team includes Sitecore AI specialists who have implemented:

• Sitecore Cortex for automated pattern recognition

• Sitecore AI-powered personalization

• Custom machine learning models integrated with xDB

• Predictive analytics for content and product recommendations
  We ensure AI implementations are technically sound, privacy-compliant, and deliver measurable business results.

6. How do you ensure security compliance (GDPR, HIPAA, etc.)?

We implement comprehensive security frameworks:

• Data Classification: Identifying PII and sensitive data

• Encryption: At rest and in transit for all sensitive data

• Access Controls: Role-based with principle of least privilege

• Audit Logging: Comprehensive tracking of all access

• Consent Management: Integrated cookie and privacy controls

• Regular Testing: Penetration tests and vulnerability scans
  We provide compliance documentation and audit support.

7. What are typical engagement models and pricing?

• Health Check/Audit: $7,500 – $20,000 (fixed price)

• Upgrade Projects: $75,000 – $300,000+ (depending on complexity)

• Managed Support: 20-30% of annual platform costs (infrastructure + licensing)

• Strategic Consulting: $200-$300/hour for MVP/architect time
  We provide detailed proposals with fixed-price options where possible and clear ROI justifications.

Start Optimizing Your Sitecore Investment Today

Don’t let platform complexity limit your digital potential. Partner with Sitecore experts who deliver both technical excellence and business results.

Contact Our Sitecore Practice
Phone: +1-408-4090-256 | Email: shrey@nextbrick.com

Transform your Sitecore platform from a maintenance burden to a competitive advantage with expert Sitecore consulting, support, and upgrade services.

Nextbrick Sitecore Consulting | 24/7 Sitecore Support | Sitecore Upgrade Services | Sitecore Performance Optimization | Sitecore Security & Compliance | XM Cloud Migration